CallCenterRate
Powered by Edith — Transcription

Score your calls automatically
against your sales script.

CallCenterRate transcribes your calls, compares them to your reference script, and delivers scores, evidence excerpts, and actionable recommendations.

What you can do

PDF sales script

Import your call center's reference script. CallCenterRate compares every call to that script.

Direct audio upload

Drag and drop your recordings from the interface, single or multiple files.

SFTP connector

Plug in your SFTP server and the cron picks up new recordings automatically.

Analysis summary

Overall score, weighted criteria, actionable recommendations — for every call.

Customizable alerts

Define rules: score below threshold, sensitive keyword, weak criterion — get notified.

Security

Encrypted SFTP passwords (AES-GCM), per-account access, API call logging.

Simple, transparent pricing

Pick the plan that fits your team. Upgrade any time, cancel any time.

Free

Try the platform with no commitment.

Free

Up to 5 analyses / month

  • 1 team members
  • 1 projects
  • No SFTP connector
  • Email support

Starter

For one quality officer.

€99/ month

Up to 2,500 analyses / month

  • 3 team members
  • 5 projects
  • 1 SFTP connector(s)
  • Email support
Most popular

Pro

For a team of quality officers.

€349/ month

Up to 10,000 analyses / month

  • 10 team members
  • 25 projects
  • 3 SFTP connector(s)
  • Priority support

Business

For a full call center.

€799/ month

Up to 30,000 analyses / month

  • Unlimited team members
  • Unlimited projects
  • Unlimited SFTP connectors
  • Dedicated support

See full pricing details →

How it works

  1. 1. Create a project

    Add the PDF script for your campaign.

  2. 2. Connect your audio

    Direct upload or SFTP — the cron fetches and sends to Edith.

  3. 3. Read the analyses

    Dashboard, alerts, per-call recommendations.